{"xsrfToken":"c8dfe55ef6711216c7b4e761e516ce1c0b3385e8_lout","branding":{"id":"3","key":"customer","name":"Deskoin - Support Client","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#242742","headerLinkHoverBGColor":"#242742","headerBadgeColor":"#242742"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b1abe021-8ac6-4ea1-bea5-eb0acaf14f12/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWUyYzlhNS0xNDUxLTQ0NzUtODU0YS0xYzVlYTQzY2Q2NGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxYWJlMDIxLThhYzYtNGVhMS1iZWE1LWViMGFjYWYxNGYxMiI6WyJyZWFkIl19LCJleHAiOjE3MzcxNTA3MzQsIm5iZiI6MTczNzE1MDEzNH0.ilEHOCQ34ardfVAXWHHyjEqarzduKsjttbfZcTCDsBA&client=85e2c9a5-1451-4475-854a-1c5ea43cd64e&mode=fit","logoId":"b1abe021-8ac6-4ea1-bea5-eb0acaf14f12","isLogoAvailable":true,"helpCenterTitle":"Assistance","sharedPortalName":"Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Assistance","sharedPortalName":"Support","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans le centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#373b64","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2e6c4aeb-c470-4ef2-8a60-30c2f538c83a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWUyYzlhNS0xNDUxLTQ0NzUtODU0YS0xYzVlYTQzY2Q2NGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJlNmM0YWViLWM0NzAtNGVmMi04YTYwLTMwYzJmNTM4YzgzYSI6WyJyZWFkIl19LCJleHAiOjE3MzcxNTA3MzQsIm5iZiI6MTczNzE1MDEzNH0.I6NQF0KzRJM23gejp0HN2Irz8T5xtNLfdR07mJPMg8U&client=85e2c9a5-1451-4475-854a-1c5ea43cd64e&height=300&mode=fit","bannerMediaApiFileId":"2e6c4aeb-c470-4ef2-8a60-30c2f538c83a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"customer","projectId":10022,"serviceDeskId":3,"name":"Deskoin - Support Client","description":"<p>Pour toutes vos demandes concernant votre compte Deskoin et vos opérations.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"107","name":"Achat récurent (DCA)","descriptionHtml":"","callToAction":"Achat récurent (DCA)","introHtml":"<p>Demande concernant un achat fréquent qui a été suspendu, qui n'a pas été effectué, ...</p>","icon":10546,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[27],"key":""},{"id":"71","name":"Achat, Vente, Echange","descriptionHtml":"","callToAction":"Achat, Vente, Echange","introHtml":"<p>Demande concernant une opération d'achat de cryptos à partir de votre solde euro, un échange d'une crypto contre une autre crypto, ou une vente contre des euros.</p>","icon":10532,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[27],"key":""},{"id":"82","name":"Autre demande","descriptionHtml":"","callToAction":"Autre demande","introHtml":"<p>Soumettez une demande qui ne rentre pas dans les autres catégories.</p>","icon":10521,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[32,31],"key":""},{"id":"57","name":"Bug technique","descriptionHtml":"<p>\uD83D\uDCE8\uD83D\uDC49 Si votre requête concerne votre compte Deskoin merci de nous contacter depuis l'email y associé.</p>\n<p>\uD83D\uDCD6 \uD83D\uDC49 N'hésitez pas à consulter notre centre d'aide (FAQ) :</p>\n<p>⚠️ \uD83D\uDC49 Vérifiez le dossier spam de vos emails, certaines de nos réponse peuvent s'y glisser !</p>\n<p>Bien à vous,<br> L'équipe Deskoin</p>","callToAction":"Bug technique","introHtml":"<p>Signalez un problème que vous rencontrez lors de l'utilisation de notre service.</p>","icon":10545,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[31],"key":""},{"id":"78","name":"Compte bloqué","descriptionHtml":"","callToAction":"Compte bloqué","introHtml":"<p>Votre compte est bloqué et vous ne pouvez plus effectuer d'opérations.</p>","icon":10506,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[32],"key":""},{"id":"77","name":"Compte piraté","descriptionHtml":"","callToAction":"Compte piraté","introHtml":"<p>Des actions ont été effectuées sur votre compte dont vous n’êtes pas à l’origine.</p>","icon":10476,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[32],"key":""},{"id":"81","name":"Demande de suppression de mon compte","descriptionHtml":"","callToAction":"Demande de suppression de mon compte","introHtml":"<p>Pour supprimer votre compte chez Deskoin ainsi que toutes les données associées.</p>","icon":10505,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[32],"key":""},{"id":"67","name":"Dépôt Euro","descriptionHtml":"<p>\uD83D\uDCE8\uD83D\uDC49 Si votre requête concerne votre compte Deskoin merci de nous contacter depuis l'email y associé.</p>\n<p>\uD83D\uDCD6 \uD83D\uDC49 N'hésitez pas à consulter notre centre d'aide (FAQ) :</p>\n<p>⚠️ \uD83D\uDC49 Vérifiez le dossier spam de vos emails, certaines de nos réponse peuvent s'y glisser !</p>\n<p>Bien à vous,<br> L'équipe Deskoin</p>","callToAction":"Dépôt Euro","introHtml":"<p>Demande concernant une opération de dépôt par virement bancaire ou par carte bancaire.</p>","icon":10536,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[27],"key":""},{"id":"76","name":"Limites d’opérations","descriptionHtml":"","callToAction":"Limites d’opérations","introHtml":"<p>Impossible d'augmenter vos limites, limites inadaptées, etc.</p>","icon":10490,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10490","groups":[32],"key":""},{"id":"79","name":"Perte de 2FA / Perte d'accès ","descriptionHtml":"","callToAction":"Perte de 2FA / Perte d'accès ","introHtml":"<p>Vous n’avez plus accès à votre code unique de double authentification, perte de téléphone, …</p>","icon":10504,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[32],"key":""},{"id":"80","name":"Procédure de réclamation","descriptionHtml":"","callToAction":"Procédure de réclamation","introHtml":"<p>Pour effectuer une réclamation auprès de nos services dédiés.</p>","icon":10523,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[30],"key":""},{"id":"69","name":"Retrait Crypto","descriptionHtml":"","callToAction":"Retrait Crypto","introHtml":"<p>Demande concernant une opération liée à un retrait de cryptomonnaie.</p>","icon":10565,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[27],"key":""},{"id":"70","name":"Retrait Euro","descriptionHtml":"","callToAction":"Retrait Euro","introHtml":"<p>Demande concernant une opération liée à un retrait euro.</p>","icon":10536,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[27],"key":""},{"id":"106","name":"Suggestion","descriptionHtml":"","callToAction":"Suggestion","introHtml":"<p>Une idée de fonctionnalité, un service que vous souhaiteriez trouver sur la plateforme, ...</p>","icon":10539,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[31],"key":""},{"id":"74","name":"Vérification personnelle (KYC)","descriptionHtml":"","callToAction":"Vérification personnelle (KYC)","introHtml":"<p>Vérification refusée, renseignements sur les documents requis, etc.</p>","icon":10514,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[32],"key":""},{"id":"75","name":"Vérification professionnelle (KYB)","descriptionHtml":"","callToAction":"Vérification professionnelle (KYB)","introHtml":"<p>Le document requis n'est pas en votre possession, changement de dirigeant, délai de traitement, ...</p>","icon":10538,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[32],"key":""},{"id":"73","name":"Autres","descriptionHtml":"","callToAction":"Autres","introHtml":"","icon":10549,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"72","name":"Compte","descriptionHtml":"","callToAction":"Compte","introHtml":"","icon":10515,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[],"key":""},{"id":"64","name":"Demande d'informations","descriptionHtml":"<p>\uD83D\uDCE8\uD83D\uDC49 Si votre requête concerne votre compte Deskoin merci de nous contacter depuis l'email y associé.</p>\n<p>\uD83D\uDCD6 \uD83D\uDC49 N'hésitez pas à consulter notre centre d'aide (FAQ) :</p>\n<p>⚠️ \uD83D\uDC49 Vérifiez le dossier spam de vos emails, certaines de nos réponse peuvent s'y glisser !</p>\n<p>Bien à vous,<br> L'équipe Deskoin</p>","callToAction":"Demande d'informations","introHtml":"<p>demandez des informations sur nos produits et services, demande de partenariat…</p>","icon":10550,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"56","name":"Demande envoyée par e-mail","descriptionHtml":"","callToAction":"Demande envoyée par e-mail","introHtml":"<p>Demande reçue de la part de votre canal dassistance de messagerie.</p>","icon":10527,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"68","name":"Dépôt Crypto","descriptionHtml":"","callToAction":"Dépôt Crypto","introHtml":"<p>Demande concernant une opération liée à un dépôt de cryptomonnaie.</p>","icon":10565,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[],"key":""},{"id":"132","name":"Test email compliance","descriptionHtml":"","callToAction":"Test email compliance","introHtml":"","icon":10573,"iconUrl":"https://deskoin.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"Opérations"},{"id":32,"name":"Compte"},{"id":30,"name":"Réclamation"},{"id":31,"name":"Autres"}],"orderMapping":{"27":[107,71,67,70,69],"19":[57],"26":[64],"28":[76,75,74],"29":[79,78,77],"30":[80],"31":[106,82,57],"32":[74,75,76,79,77,78,82,81]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CUSTOMER","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWUyYzlhNS0xNDUxLTQ0NzUtODU0YS0xYzVlYTQzY2Q2NGUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzcxNTEzMzQsIm5iZiI6MTczNzE1MDEzNH0._1ES_beXTED81Y-hP7MC9bYswL9f1xzeF1Obixaw1gU","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"85e2c9a5-1451-4475-854a-1c5ea43cd64e","tokenDurationInMins":20}},"sharedPortal":{"name":"Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}